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 Darsham Old Hall Privacy Notice

This Privacy Notice explains how we at Darsham Old Hall Bed and Breakfast use any personal information we collect about you.

What information we collect about you

When you make a booking with us we collect the names and mobile telephone number of all the guests who will be staying and the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit for each room booked.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking, payments made and more details on how to find us and other information you may find useful for your stay.

We use guest’s mobile telephone numbers, on the day of arrival, to text specific instructions regarding the entrance to the property and check-in times.

After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We may also send you an additional email checking that everything was ok with your stay and asking whether you would like to submit a review to TripAdvisor.

How is your data stored?

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Eviivo.

Neither we nor Eviivo will share your information with any third party unless there is a legal reason for doing so.

Marketing

We do not send out email circulars, special offers or newsletters.

We may use social media (Facebook, Twitter) to advertise offers and events. If you have followed/liked us you will have opted-in and accepted their terms and conditions and so have access to this information.

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests; Name and nationality

For non-commonwealth guests; Name, nationality, passport number, address of next destination

We will keep these forms safely in a locked filing cupboard. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@darshamoldhall.co.uk